Real-Time Metrics for MHCLG Returns
The Renters' Rights Act 2024 requires local authorities to report enforcement activity to MHCLG. PRSCheck generates these returns automatically from your day-to-day case data, while giving your team real-time dashboards for operational decision-making.
Dashboard metrics
Your PRSCheck dashboard shows real-time enforcement data across your entire borough. All metrics are filterable by ward, time period, officer, and offence type.
Compliance rate by ward
Percentage of PRS properties meeting all compliance checks, broken down by ward and updated daily.
Enforcement pipeline status
Active cases by stage (investigation, notice issued, appeal, resolved) with average time in each stage.
Response times
Average time from complaint received to first action, from investigation to notice, and from notice to resolution.
Penalty revenue
Total civil penalties issued, paid, outstanding, and under appeal. Month-over-month and year-over-year trends.
HMO detection rate
Suspected HMOs identified, confirmed on inspection, and resulting enforcement actions.
Licensing compliance
Licensed vs unlicensed properties in designated areas. Application processing times and renewal rates.
Tenant complaint volume
Incoming complaints by category, severity, and ward. Resolution rates and average case duration.
Officer workload
Cases per officer, completion rates, and time allocation across investigation, notice processing, and case management.
Automated MHCLG returns
MHCLG requires councils to report on their enforcement activity. PRSCheck structures your case data to meet these requirements, so generating returns takes a single click. The following data points are captured automatically from your enforcement workflow:
- Number of properties inspected
- Number of improvement notices served
- Number of civil penalties issued and total value
- Number of prosecutions commenced and outcomes
- Number of banning orders applied for and granted
- Number of Rent Repayment Orders applied for and granted
- Licensing scheme statistics (applications, grants, refusals, revocations)
- PRS Database registration compliance rates
KPI tracking and trend analysis
Beyond statutory reporting, PRSCheck helps your team track operational performance with customisable KPIs. Set targets, monitor trends, and identify areas that need attention.
Target setting
Set quarterly and annual targets for inspections, notices, penalty income, and resolution times. Track progress against targets in real time.
Trend analysis
Spot trends in complaint volumes, compliance rates, and enforcement outcomes over time. Identify wards with deteriorating conditions before they become critical.
Exportable reports
Generate PDF and CSV reports for committee papers, cabinet briefings, and public scrutiny. All data is exportable in formats your council already uses.
Benchmarking
Compare your enforcement activity and outcomes against similar councils (where they also use PRSCheck). Understand whether your team is under-performing or leading the way.
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